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Executive Staff
To learn more about our leadership team hover over a picture for an individual bio and email address:
Patricia Stelter
President
Email: pstelter@commercialcollection.com
Patti began her career with CCC of NY in 1996 as a part-time employee in the data processing department. Patti was easily identified as an innovative and dedicated employee and she was escalated quickly through the organization. With successful leadership roles in IT and later accounting, Patti was promoted to Vice President/Corporate Controller in 2005. Additionally, Patti was tasked with responsibilities to include human resources, corporate profitability, compliance, employee assistance resources, payroll, employee morale and corporate training. In 2021 Patti was appointed President of CCC of NY. Patti is a member of the ownership group and responsible for the day-to-day leadership of the organization. Patti works closely with all department heads, the board of directors, the ownership group and all other stakeholders to ensure the continued growth and health of the organization and its workforce and to ensure that CCC of NY continues to deliver our clients the same excellent service we’ve built our success on since 1962.
Bryan Rafferty
Managing Director-Legal and Outsourcing
Email: brafferty@commercialcollection.com
Bryan started his career with CCC of NY in 1998 in an entry level position. During his tenure, he has been escalated to leadership roles throughout the organization including: Outsourcing, Legal, Collections, Training and Business Development. In addition to his departmental leadership responsibilities, Bryan is a CCC of NY representative to the Commercial Law League of America (CLLA) and also serves in leadership roles on the board of directors and as a senior member of the CCC of NY ownership group. Bryan helps shape policy and guide the organization to its ultimate objectives through best practices both internally and as a member of the credit and collection community.
John Chotkowski
Managing Director- General Collection Manager
Email:
jchotkowski@commercialcollection.com
John joined CCC of NY in 1993 as a junior collector. During his time with CCC of NY, John has demonstrated a passion and dedication for providing excellent recovery and unsurpassed client service. John currently serves as the department head for the third-party collection department in addition to his responsibilities as a senior member of the CCC of NY ownership group and a member of the board of directors. John has been a featured presenter for CCC of NY both in person and through webinars. John also leads the CCC of NY, new talent onboarding program and has been the co-chair of the CCC of NY, Global Data Protection Regulation (GDPR) committee. John is responsible for ensuring proper accreditation, compliance and certification of all collection staff at CCC of NY.
Valerie Ingold
Managing Director-Operations
Email: vingold@commercialcollection.com
You could say my career in collections was inevitable, but as a young college kid I didn't see it that way. I started with CCC in 1998, part time, as a receptionist while I earned Photography and Art History degrees. I began making calls for our Outsource department shortly after that and went full time as an Outsource Specialist after college. I was promoted to Outsource Supervisor with responsibility for the day-to-day operations of the department and a few years later, to Outsource Manager. In 2013, I became a Vice President in the company. I am a Dale Carnegie graduate, and I am active in the IACC and CLLA. Today, achieving the highest level of customer service in our industry is my passion. I work to grow our Outsource department daily and I love managing the people in my department. I travel regularly for the company, and I delight in experiencing new places while meeting the people who drive us to greatness: our clients.
Chad Haynie
Executive Vice President Global Revenue
Email: chaynie@commercialcollection.com
Chad started his career in accounts receivable management in 1998 as a new business salesperson. He quickly ascended into management taking responsibility for both training and sales performance for the commercial services division of the NCO Group. Since that time, Chad has held successful leadership roles as both a director and vice-president in the business process outsourcing (BPO), finance and accounts receivable management industries. Chad joined CCC of NY in 2016 as a director responsible for the growth and development of the Business Development team. Through his performance, Chad was elevated to the executive leadership team and a member of the ownership group. Chad currently serves as the Executive Vice President of Global Revenue for CCC of NY and is responsible for creating and executing Go To Market strategies as well as the performance and alignment of the client relationship, business development and marketing initiatives for CCC of NY throughout North America and the Global marketplace.
Frank Vecchio
Vice President - Collections
Email: fvechhio@commercialcollection.com
Frank began his collection career in 1990, with Rent-A-Center Inc. After being promoted to store manager, Frank left to take a position as a full-time commercial collector at Mid-Continent Adjustment Company (MCA) where he was promoted to Collection Manager. In 2001 Frank left MCA to join CCC of NY. Frank quickly established himself as a proven collector with great leadership potential and has served in leadership positions managing a team in the third-party collection department and managing the legal department at CCC of NY. Through his performance, Frank was escalated to senior management as a Vice President of Collections and is a member of the ownership group at CCC of NY. In his current role, Frank is responsible for auditing collection files, management and development of third-party collection team leads and ensuring compliance and performance standards are met within the third-party collection department.
Let's Connect
Welcome to CCC of NY!
CCC of NY provides a dedicated, Client Relationship Manager who is versed in our services and pricing. In fact, that dedicated representative may have sent you this e-presentation. For quickest service, you can call or email your Client Relationship Manager to place a claim or with any questions. You can also reach our management team at: info@commercialcollection.com
CCC of NY Corporate Headquarters:
34 Seymour Street
PO Box 288
Tonawanda NY 14151
Toll Free: (800) 873-5212
Fax: (800) 873-5211
Website: www.commercialcollection.com
Let’s Get Social!
Our team shares educational and informational content as well as industry and company news via our social media platforms.
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An International Network of Attorneys
CCC of NY is one of only 24 agencies actively certified by The Commercial Law League of America (CLLA). The CLLA, founded in 1895, is the nation’s oldest trusted legal network of attorneys, actively engaged in the field of commercial collections and bankruptcy.
The CLLA membership is comprised of National and International attorneys, from large and small firms, who handle commercial law, bankruptcy, insolvency, retail collections, construction law, fraud, and complex commercial litigation matters.
Membership also includes collection agency members, law list publishers, commercial credit professionals, judges from nearly every state, accountants, trustees, turnaround managers and other credit and finance experts, and vendors.
Whether you need legal representation across the street or around the globe, CCC of NY’s network of CLLA attorney’s has you covered.
Credit Report Pricing
CCC of NY leverages the enormous amount of credit reports pulled from Experian to negotiate rates that are often far lower than most companies qualify for working directly with Experian. Additionally, for clients who prefer limited vendors, CCC of NY manages the relationship with the credit reporting companies so our clients can enjoy a singular vendor contact for multiple services.
CCC of NY offers substantial savings with annual subscription based pricing. With options starting as low as 100 reports/year, our competitive pricing continues to drop the more reports you use. Additionally, subscription users receive complimentary Credit Alerts starting with 500 free alerts.
If your business needs don’t warrant subscription packages, CCC of NY offers the following discounted a la carte pricing for domestic Experian credit reports:
- Experian Commercial lntelliscore Plus (IP) – $21.25
One page Business Summary with a statistical model taking into consideration those factors most affecting Bad Debt Risk. Scores may range from 0-100 (“0” being the highest risk and “100” being the lowest risk).
- Experian Business Profile Report (BPR) – $40.00
Includes a detailed summary, which provides an overview of a business’ credit behavior. It highlights business payment performance, public record history and background information.
- Premier Profile Report (PPR) – $47.00
A comprehensive business report that facilitates better decision making by supplying critical information needed for assessing credit risk and performing background checks. It provides “quick glimpse” views and details related to business payment performance, public record history and company background, risk dashboard, credit limit and fraud screening.
- International and Canadian Credit Reports
Pricing varies based on country and will be quoted per request.
Pro Tip: Ask your relationship manager for a promotional 10% discount on all reports pulled in your first month!
A Partner Approach
CCC of NY is proud of the memberships and business partnerships we have entered with some of the most highly respected credit, legal and industry trade groups in the country. Our memberships reflect our commitment to building and maintaining meaningful relationships in the industries we service as well as our dedication to continuing education in those industries. As one of only 24 select commercial collection agencies certified by the Commercial Law League of America (CLLA), CCC of NY delivers world-class service with integrity, effectiveness and value to each partner and their respective member base.
Strategic Business Partnerships:
Memberships:
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“As one of a limited number of Platinum Partners to the Credit Research Foundation, the relationship with and importance of the contribution(s) from the team at CCC of NY continues to grow and evolve. Their focus on relationship building, quality in execution and the broader credit and receivable management community at large are noted characteristics of their success and value.” |
-William F. Balduino
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“NACM Tampa has had the pleasure of partnering with CCC of NY for many years. During that time, CCC of NY has provided timely and valuable education to our members and credit groups through webinars and via live presentations. We have received glowing feedback from our members who have chosen CCC of NY as their collection agency. When a business partner delivers great service to our members the way CCC of NY does, it’s a win for all of us.” |
-Roberto Hursey President and CEO of the National Association of Credit Managers (NACM) Tampa/Nashville |
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“On behalf of the NCFEF I would like to thank CCC Ontario for your partnership over the years. Together with CCC of NY you have enriched our organization immensely. Your company is a true pleasure to deal with and the professionalism you exude is peerless.” |
-Andy Myszakowski President of the National Credit and |
Don't Take Our
Word For It...
At CCC of NY, we believe the most powerful words about our company aren’t the ones we say. Here’s what our clients are saying about their experiences with CCC of NY…
“When Freeman evaluated the market place for a new service provider, Commercial Collection Corp. of NY distinguished itself with highly customized and innovative solutions, flexibility and effective communication. Today, we enjoy excellent customer service like quick responses, unlimited willingness to assist, ethical work values and improved collection percentages. We made the right choice.”
-Val Osipov
Director of Financial Services, Freeman
“There are many good collection agencies to choose from…the difference I have found with Commercial Collection Corp. of NY, is that they are willing to take the time to understand my individual needs. From account management, portal information, placement preferences to monthly reporting, each has been customized to my requirements. I can use any collection agency…but I chose to use CCC.”
-Jay Snyder
Vice President of Credit, The Americas at Tech Data Corporation
“I have been using CCC for my third party collections and have always been completely satisfied with their performance. They have done such an excellent job, that when I took a position with a new company, without reservation, I brought them with me. They are an excellent resource, and always willing to go the extra mile. They take a vested interest in their clients and that really makes a difference for me.”
-Elizabeth Stafford,
Credit & Collections Manager at TAW
“We have been utilizing CCC’s collection services for many years. We have continued our relationship for so many years because of the great customer service they provide! They help us to keep our past-due balances down, and handle difficult client situations on our behalf. Any questions or issues that arise are handled professionally, and timely. Every person that we interact with at CCC makes the collection process a pleasant experience!”
-Rachel Hancock,
AR Collections Supervisor at Morningstar
“I’ve found that collection agencies tend to overpromise…a lot. CCC of NY has been different. I gave them some opportunities after meeting them at the CRF meetings. Their willingness to come out to St. Louis to meet with us was much appreciated. I have given them collection work as well as bankruptcy work and they make it easy for me with one point of contact. The experience is like working with a corporation that has the technology and abilities of a large provider but still delivers their service in a personal way. It feels like we have a great relationship.”
- Cathleen Des Roche
Senior Credit Analyst at Caleres, Inc.
